Returns & Exchanges
We understand buying online can be a gamble and you may have second thoughts. The following will help you better understand where you stand should you wish to return your purchase, and how to go about it.
Dermapen HOME - 30-Day Returns
The key to achieving fast, visible results is to perform your Dermapen HOME™ treatments consistently every 7-10 days and with the correct serum or cream (meso-glide™) to repair your unique skin concern. If you’re new to DIY microneedling, it’s perfectly natural to be nervous. Watch this step-by-step tutorial to see how easy it is.
If you decide this is not for you, the Dermapen HOME Microneedling Starter Kit or Dermapen HOME Microneedling Device comes with a 30-day return policy.
To be eligible for a refund (minus shipping and handling fees), the device must be returned as per the following:
All items should be unused and in original condition and packaging.
Needle Cartridges must be sealed in their original sterile blister packs.
The device must not be registered on the app.
It is returned within 30 days of purchase.
Furthermore:
If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
When the return is approved, the device must be received by your closest DermapenWorld warehouse before your refund will be issued (minus shipping and handling fees).
The cost of postage is the responsibility of the claimant. Proof of return postage is required.
Our 30-day return policy is only available for Dermapen HOME products purchased from our official online store: www.DermapenWorld.com
Dp Dermaceuticals L.E.D. MASKS - 30-Day Returns
LED Therapy has been shown to help improve many skin conditions. In a clinical study on reducing the signs of ageing, 100% of subjects agreed that their skin felt firmer or tighter and 95% of subjects agreed they would recommend the treatment to family and friends.
If you decide this is not for you, your L.E.D. MASK comes with a 30-Day return policy.
To be eligible for a refund (minus shipping and handling fees), the device must be returned as per the following:
The product seal is not broken, and therefore unused.
It is returned within 30 days of purchase.
Furthermore:
If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
When the return is approved, the device must be received by your closest DermapenWorld warehouse before your refund will be issued (minus shipping and handling fees).
The cost of postage is the responsibility of the claimant. Proof of return postage is required.
Our 30-day return policy is only available for Dp Dermaceuticals L.E.D. Masks purchased from our official online store: www.DermapenWorld.com
Dp Dermaceuticals Skincare Products - 60-Day Money Back Guarantee
Our skincare range, Dp Dermaceuticals™, was meticulously crafted with rejuvenating and replenishing correctives, including power peptides, multi-vitamins and antioxidants with organically sourced botanicals.
Backed by science, we believe our skincare products will improve your skin which is why we offer a 60-Day Money Back Guarantee.
If after using the product(s) as directed, you wish to claim your money back:
Please contact our Customer Service Team here with your order number, detailing your dissatisfaction with the product.
When the return is approved, the product(s) must be received by your closest DermapenWorld warehouse before your refund will be issued (minus shipping and handling fees).
The cost of postage is the responsibility of the claimant. Proof of return postage is required.
Our 60-day Money Back Guarantee is only available for items purchased from our official online store: www.DermapenWorld.com
Any further questions please do not hesitate to contact the Customer Service Team here
Exchanges
While we understand there may be times where you may have ordered a product incorrectly, we do not provide exchanges for a different product. You can request a refund for the product if it is covered under our Returns policy above and you will be responsible for all shipping and handling fees back to the warehouse. You will then be required to place a new order for the correct product.
In the event of receiving a product which is deemed as faulty, DermapenWorld will replace the product free of charge once our Customer Service Team validates the fault. We do not provide a refund for faulty products.
