Money Back Guarantee Policy

Fall in Love with Your Rewritten Skin – or Simply Return Within 30 Days!

Buying online can be a gamble – we completely understand any hesitation you may feel.

We’re incredibly passionate about sharing our discoveries on how to achieve great skin, and want you to feel completely cared for, confident and comfortable at every step of your skin-journey with us.

That’s why we share our ground-breaking microneedling technology and scientifically designed skincare kits along with a worry-free policy.

Enjoy your Money Back Guarantee on all Dermapen HOME and Dp Dermaceuticals Products

In 2010 DermapenWorld revolutionised the skin needling industry with the Dermapen microneedling device. The development of our Advanced Oscillating Vertical Needling (AOVN™) technology cemented our reputation as the world-leader in microneedling, and to date we have performed over 3 million Dermapen treatments globally.

Our skincare range, Dp Dermaceuticals, was meticulously crafted with rejuvenating and replenishing correctives, including power peptides, multi-vitamins and potent antioxidants with organically sourced botanicals skincare range.

We love offering our 30 Day Money Back Guarantee because we have absolute faith in our microneedling devices and skincare products. Our passion is formulating scientifically proven rejuvenation products that work synergistically and feel exceptional on the skin, delivering fast and effective results that can be maintained – naturally.

How Does the Guarantee Work?

Dermapen HOME: Simply purchase Dermapen HOME Microneedling Starter Kit or Dermapen HOME Microneedling Device, try for 30 days and if you’re not seeing results – return the device and we’ll arrange a refund (minus shipping and handling fees).

The simple key to achieving fast, visible results is, perform your Dermapen HOME treatments consistently every 7-10 days and with the correct meso-glide (serum or cream) to repair your unique skin concern.

Click here for a Step by Step Tutorial to correctly perform your Dermapen Treatment.

Your skin will absorb up to 80% more of your chosen meso-glide while performing Dermapen HOME treatments which is why we created Dp Dermaceuticals skincare. Our skincare contains a potent mix of the exact nutrients and vitamins your skin needs while microneedling to achieve the better and faster results.

Longer lasting, more dramatic results come over time. The microinjuries Dermapen HOME creates stimulate your skin’s own collagen production, which is a natural, slower process that may require 4-6 treatments.

Please keep this in mind when using your Dermapen HOME, as although we love to offer the Money Back Guarantee we cannot control how often you perform treatments or which Meso-Glides™ and skincare you use. Also please ensure you follow the User Guide and instructions on How To Use Dermapen HOME correctly and as advised, as incorrect use may invalidate your Guarantee.

Remember to take Before and After photos along the journey during every treatment – to amaze yourself, and to validate the Guarantee.

Terms – Dermapen HOME:

  • At least 1 treatment must be performed.
    • When you perform a treatment, please take photos before and after. Photos depicting the treatment must be presented to Customer Support before the device is returned.
    • To claim your Money Back Guarantee, please email your photos to us at info@DermapenWorld.com with your order number, and we will review your application.
    • If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
    • When the return is approved, the device must be received by your closest DermapenWorld warehouse before your refund will be issued (minus shipping and handling fees).
    • The cost of postage is the responsibility of the claimant. Proof of return postage is required.
    • Our 30 day Money Back Guarantee is only available for items purchased from our official online store, www.DermapenWorld.com

Dp Dermaceuticals Skincare and L.E.D. Masks: Purchase your product(s) and use as the directions indicate for 30 days. If you’re not totally satisfied with the results, simply contact us to arrange a return. When the item(s) arrive back with us, we’ll send your refund (minus shipping and handling fees).

Please note, your skin may have been compromised by other products or treatments prior to using Dp Dermaceuticals, so it is important to use the products for 14 days to know if you’re skin is responding well. With certain products, particularly our Acne & Pimples range, your concerns may worsen before they improve as impurities deep in the skin will be drawn to the surface.

Dp Dermaceuticals Starter Kits:
Problematic Skin, Pre Post Protocols, Ageing and Brightening

Terms – Dp Dermaceuticals:

  • Please use the products as directed.
    • To claim your Money Back Guarantee, please contact us us with your order number, and detailing your dissatisfaction with the product.
    • When the return is approved, the product(s) must be received by your closest DermapenWorld warehouse before your refund will be issued (minus shipping and handling fees).
    • The cost of postage is the responsibility of the claimant. Proof of return postage is required.
    • Our 30 day Money Back Guarantee is only available for items purchased from our official online store, www.DermapenWorld.com

Taken the Before and After photos – and LOVE your new rewritten skin? Please send them to us! We can’t wait to hear about your skin journey, and in return we’ll arrange a special gift for you!

Please send your images to info@DermapenWorld.com

Other Returns

If you would like to return your unopened, unused products, please contact info@DermapenWorld.com to arrange a store credit (minus shipping and handling fees). Store credit will be issued once the product has been received and inspected by your closest DermapenWorld warehouse.